At FakeRolexStore.co.uk, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible return and refund policy to make the process as seamless as possible.
How to Request a Return
1. Contact Us: Notify our customer service team via WhatsApp or email within 7 days of receiving your order.
2. Approval: We will provide instructions on where to ship the return and issue a Return Authorization Number (RAN).
3. Return Shipping: Ship the item back to us using a tracked shipping method. Return shipping costs are the responsibility of the customer.
Refund Process
• Once we receive the returned watch and verify its condition, we will process your refund within 2 business days.
• Refunds will be credited back to your original method of payment, minus a 10% restocking fee for handling and money transfer costs.
• If you purchased insurance during checkout, you are eligible for a full refund, without any deductions.
Exchanges
• If you prefer, we also offer exchanges for another watch of equal value. Just let us know during your return request, and we’ll assist you with the process.
Damaged or Defective Products
• If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or a full refund, including return shipping.
Final Note
Your satisfaction is our priority. If you have any questions about our return and refund process, feel free to reach out to our customer support team via WhatsApp or email, and we’ll be happy to assist you.
